Programmes

COC information - Course Details

Fundamental Travel and Tourism Services (Course Code 29)

This course equips students with the basic knowledge and skills in the various areas of tourism industry, including tour escort, tour guide, etc. It also helps students to develop an awareness of the importance of quality customer service in the travel and tourism industry.

Course outline:
	Introduction
	Basic quality customer service
	Basic knowledge of customs and culture
	Introducing local visitor attractions
	Understanding inbound tours
	Types of travel agencies & services
	Field study (ecological-friendly tour; heritage tour; Airport visit and local sightseeing tour)

	Understanding basic travel geography
	Understanding basic travel formality
	Development and trend of travel and tourism industry
	Factors affecting the growth of travel and tourism industry in Hong Kong

Features:

Practical training

Visits to local tourist attractions

Diverse teaching modes, such as simulation

Prospect:

This course facilitates students to broaden their perspectives and to foster their problem-solving and communication skills in order for them to enhance their continued personal and professional development in travel and tourism industry.

Upon successful completion of the course, students can be admitted to the Associate Degree in Hospitality Management or the Foundation Programme of BTEC Higher National Diploma in Hospitality offered by CBCC.

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